Payments & Returns


We accept the following methods of payment:


Credit Cards:

  • Mastercard
  • VISA
  • American Express

Debit Cards:

  • Maestro
  • VISA Debit

Payment may be made by any of the above methods and will be debited when we dispatch your order. The total amount you pay is the same, regardless of the payment method used. If your bank account is in a different currency than GBP - for example if you live outside the UK, your credit/debit card issuer may charge a handling fee for currency conversion.

All orders are subject to stock availability and authorisation of your payment.

All orders on this site will be charged in British Pounds Sterling. If your bank account uses a different currency than British Pounds Sterling, your bank may charge a handling fee for currency conversion.



Deliveries to the UK and EU include VAT at 20%. Deliveries outside of the UK & EU are not liable for VAT. The VAT will automatically be deducted from the cost of the goods at the checkout stage, when the billing address is selected.


Internet Returns & Exchanges


When Returning Your Item:

  • All items should be returned in their original packaging and unworn. When trying on for fit, please use a carpeted area indoors.
  • Incorrect or faulty items can be returned to us via either of the options below. Items returned as faulty will require an inspection and we will contact you once that inspection has taken place.
  • Please complete the returns section of your delivery note and enclose with your item.
  • Exchanges are subject to availability. 

Returning via collect+:

Returning via Collect+ is simple and easy. Please note there is a charge of £3.50 for this service.

  • Visit and enter your order number and email/billing postcode.
  • You will then be given the option to print a returns label or have this printed at your Collect+ location.
  • Please ensure the box is secured with parcel paper or plastic wrap with the returns paperwork enclosed. The box and item must be returned in a sellable condition.
  • Postal charges will only be refunded if the item is proven to be faulty.

Returning by Post:

Please note that postal charges must be paid for by the customer and will only be refunded if the item is proven faulty. Please send to VGAN Returns, Unit C, Swallowdale Lane, Hemel Hempstead, HP2 7EA.

These requests do not affect your legal right to cancel in any way but facilitate the processing of returns. View our full cancellation policy here.